I appreciate (and feel special) when I am greeted by name when arriving. The staff has definitely figured out the best way to make the experience memorable and leave me with the desire to return for that same level of experience. The facial was phenomenal and I was so relaxed… I should have booked the 60 minute session instead of 30 minutes! I will be returning for the service regularly – my skin is glowing! (I will also be stopping by to pick up the facial mask so I can continue the regiment at home!