Robin asks if I am pleased with color & cut from the last visit and if I want to change anything. She pays attention to and comments about how my hair looks and feels to her. I feel like a part of the process as she describes each move…from color to cut to shampoo, etc. She notices me, and I feel appreciated. Her shampoos and massages are warm and relaxing. The color is natural, and the cut allows my hair to move and I feel lighter. She is upbeat and positive. I am grateful for being referred to her by my niece, Michele S.