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“All the Fine Print” at Jade Aveda

Please review our policies to ensure the best experience possible.

The Jade Team Experience

At Jade Aveda, we dedicate ourselves to creating consistent, excellent experiences for our guests. If you would feel more comfortable or better served by another member of the Jade team—or would like to get a fresh point of view—please let us know. Remember, we work as a team and it’s our mission to provide consistent, excellent care.

Reservation Policy

Our salon team is in great demand, so we recommend you schedule your appointments in advance to receive your preferred date and time. We ask that you be respectful of the stylists’ time by honoring your commitment to be here. We require 24-hours notice when canceling an appointment. There is a 50% charge for cancellations made less than 24 hours in advance and 100% charge for missed appointments with no notice. We may require a credit card at the time of booking in order to reserve the appointment. If it is more convenient, you are welcome to stop by and pay for your appointment in advance.

Child Care Policy

To ensure the safety of your child and our team, we ask that any children in the salon under the age of 10 to be supervised by an adult not receiving a service.

For Your Protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep all valuables with you during your appointment. We also ask that you wear the smock provided for protection of your clothing.

Prices Subject to Change Without Notice

In certain instances, our prices may change. If you are concerned about the price, please confirm prices with a Guest Care Team Member when booking your appointment.